Shipping policy

At Vintage Stitch Private Limited, we are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

All orders are processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During festive seasons, sales, or unforeseen circumstances, processing times may be slightly longer.

2. Shipping Timeline

Estimated delivery timelines are:

Metro Cities: 2–5 business days
Other Cities & Towns: 4–7 business days
Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary due to courier availability, weather conditions, government restrictions, or other unforeseen events.

3. Shipping Charges

Free Shipping on eligible orders (if applicable).
Shipping charges, if any, will be displayed during checkout before payment.

4. Cash on Delivery (COD)

Cash on Delivery (COD) is available for selected pin codes.

COD availability is determined based on your delivery location.
We reserve the right to disable COD for certain products, locations, or customers.

5. Order Tracking

Once your order is shipped, you will receive:

Order confirmation email
Shipping confirmation email/SMS/WhatsApp (where applicable)
Tracking ID and courier details

You can use the tracking information to monitor your shipment.

6. Delivery Attempts

Our courier partners will attempt delivery up to 2–3 times.

If the package remains undelivered due to:

Customer unavailable
Incorrect address
Refusal to accept delivery

the order may be returned to us.

Additional shipping charges may apply for re-shipping.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping details.

Vintage Stitch Private Limited shall not be responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

8. Delayed Shipments

While we strive to deliver orders within the estimated timeline, delays may occur due to:

Weather conditions
Natural disasters
Public holidays
Government regulations
Courier operational issues
High order volumes

We appreciate your patience in such situations.

9. Damaged or Tampered Packages

If your package appears damaged or tampered with at the time of delivery:

Do not accept the package if possible.
Take clear photographs.
Contact our customer support within 24 hours of delivery.

Claims made after this period may not be eligible for review.

10. Lost Shipments

If your shipment is confirmed lost by the courier partner, we will investigate the matter and, where applicable, arrange a replacement or refund in accordance with our Refund Policy.

11. International Shipping

Currently, we ship only within India.

We do not offer international shipping at this time.

12. Changes or Cancellation

If you wish to modify or cancel your order, please contact us immediately.

Requests can only be accommodated before the order has been dispatched.

13. Contact Us

For any shipping-related queries, please contact us:

Vintage Stitch Private Limited

Registered Address:
B-110, Post Office Gali,
Shakarpur, East Delhi,
New Delhi – 110092
Delhi, India

GSTIN: 07AALCV9953D1ZU

Email: support@vintagestitchwear.com